Close
Talk to JBS today(877) JADE-BIZ
AI Medical Q&A Bot for Healthcare Providers & Nurse Helplines
Problem Statement: Manual Medical Information Retrieval
Nurse helpline staff supporting clinical and patient inquiries faced the following critical challenges:
Unstructured Medical Documents
Vital data buried in unsearchable PDFs, lab reports, and patient histories.
Vital data buried in unsearchable PDFs, lab reports, and patient histories.
Time-Consuming Searches
Manual review during live calls caused long delays and high error risk.
Manual review during live calls caused long delays and high error risk.
Slower Patient Support
Patients waited too long for responses, leading to frustration and decreased satisfaction.
Patients waited too long for responses, leading to frustration and decreased satisfaction.
Operational Inefficiencies
Nurses spent disproportionate time on administrative tasks instead of patient care.
Nurses spent disproportionate time on administrative tasks instead of patient care.
These bottlenecks led to longer average call handling times, higher support costs, and decreased patient satisfaction.
JBS Solution: GenAI-Powered Medical Question & Answer Assistant
JBS deployed a GenAI-powered medical Q&A bot designed specifically for nurse helplines and healthcare providers. The solution uses real-time medical information retrieval AI to automate access to clinical data.
1. Document Fragmentation
Patient histories, EHRs, and reports split into smaller data chunks.
Patient histories, EHRs, and reports split into smaller data chunks.
2. AI Embeddings & Vector Storage
Converted into numerical vectors and stored in a fast, queryable vector database.
Converted into numerical vectors and stored in a fast, queryable vector database.
3. LangChain-Powered Retrieval
Relevance-ranked fragments pulled using LangChain and fed to the LLM.
Relevance-ranked fragments pulled using LangChain and fed to the LLM.
4. OpenAI Medical Assistant Response
Generates human-readable answers from medical documents instantly.
Generates human-readable answers from medical documents instantly.
5. Voice & Chat Integration
Nurses interact with the AI medical Q&A bot using natural language during live calls.
Nurses interact with the AI medical Q&A bot using natural language during live calls.
6. Secure & Scalable
Designed for enterprise-level growth across healthcare networks.
Designed for enterprise-level growth across healthcare networks.
Business Impact: Measurable Gains for Healthcare Operations
Faster Access to Patient Data
80% faster data retrieval
Nurse Productivity
30% more daily patient inquiries handled
Shorter Call Times
25% faster resolution per call
Patient Satisfaction
+15 CSAT points
Cost Reduction
15–20% lower support overhead
The AI Q&A bot for healthcare providers transformed nurse workflows from reactive and manual to instantaneous and data-driven.
Technology Stack
Python
LangChain
OpenAI
Vector Database
Cloud Infrastructure
Let's Get in Touch
Address
U.S. Offices
9300 John Hickman Parkway, Suite 401,
Frisco, TX 75035
4807 Sugar Grove Blvd, Suite 402,
Stafford, TX 77477
Stafford, TX 77477
India Offices
3rd Floor, Arka, No. 413, 5th Main Road,
OMBR Layout, Banaswadi, Bengaluru,
Karnataka – 560043
OMBR Layout, Banaswadi, Bengaluru,
Karnataka – 560043
5th floor, Office No: 502B Capital Pk Rd, Ayyappa Society, VIP Hills, Silicon Valley, Madhapur, Hyderabad,
Telangana – 500081
Telangana – 500081
Copyright © Jade Business Solutions LLC.