Case Study: Master Data Management for Insurance Providers
Problem Statement: Disconnected Systems Hindering Digital Transformation
A leading U.S.-based insurance provider faced operational challenges caused by a fragmented and inefficient data ecosystem. Their master data management (MDM) system required continuous enhancements and frequent troubleshooting, severely affecting business performance. Key issues included:
Policy, claim, and customer data were distributed across multiple systems, complicating unified insights and reporting.
Legacy MDM frameworks struggled with large-scale JSON/XML data processing, causing latency and instability.
Manual data handling delayed ETL and data integration, reducing speed and accuracy of analytics.
Production support and validation processes were time-intensive, increasing risk during software upgrades.
The inability to produce reliable, timely insights hindered strategic decisions.
Impact: Operational Downtime & Missed Opportunities
Without an integrated MDM and ETL framework, the insurer experienced:
Inconsistent data led to erroneous insights and compliance issues.
Inefficient systems slowed reporting cycles, reducing business agility.
Support teams spent excessive time fixing recurring issues in legacy systems.
Outdated infrastructure could not keep up with evolving insurance market demands.
Solution: Intelligent MDM and ETL Services for Insurance Providers
JBS deployed a modernized master data management solution for insurance providers, focused on data quality, ETL integration, and system performance improvement.
Upgraded Informatica MDM Hub and IDQ for governance, compliance, and consistent enterprise-wide master records.
Built robust ETL pipelines using Informatica PowerCenter and SQL Server, automating ingestion, transformation, and loading of structured and unstructured datasets.
Applied custom logic with audit trails and reconciliation mechanisms to streamline and validate document parsing at scale.
Embedded agile workflows into MDM maintenance cycles, accelerating support issue resolution and readiness for regulatory and platform upgrades.
Business Impact: Data Quality & System Efficiency Gains
With the implementation of this modern insurance MDM and ETL integration system, the client experienced:
Metric
- 25% Reduction in Data Errors
- 30% Less System Downtime
- 40% Faster Reporting
- 20% Faster Go-to-Market
- 15% Increase in Operational Efficiency
Outcome
- Improved data quality, reducing compliance risk
- Enhanced uptime and continuity
- Accelerated access to insights
- Agile delivery accelerated feature launches
- 15% Increase in Operational Efficiency Streamlined workflows and reduced redundancy
Technology Stack
Ready to Improve Your Insurance MDM Strategy?
Unlock a modern, scalable approach to insurance data integration, ETL automation, and system performance improvement with MDM. Discover how JBS can help drive your digital transformation through master data management.
Contact us today to schedule a discovery session or request a platform walkthrough.
Get in TouchLet's Get in Touch
Address
U.S. Offices
Stafford, TX 77477
India Offices
OMBR Layout, Banaswadi, Bengaluru,
Karnataka – 560043
Telangana – 500081